Our Commitment
At Supreme National Hospital (Supreme HMS), we believe that superior healthcare should be accessible to everyone, regardless of physical ability or technological barriers. We are committed to fostering an environment of dignity and independence for all patients and staff.
Our approach to accessibility covers two primary pillars: the physical layout of our hospital headquarters in Thika and the user experience of our "Integrated Smart Ecosystem."
Digital Accessibility
Our smart hospital platform is designed with universal access in mind. We strive to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Keyboard Navigation
All core functions of the Patient Portal, including appointment booking and billing, are navigable via keyboard only.
Visual Contrast
Our color palette is tested for high contrast to ensure legibility for users with low vision or color blindness.
Alt Text & Captions
Images and video resources within our portal include descriptive alt-text and captions for screen reader compatibility.
Physical Facilities
The Supreme National Hospital facility is engineered for the comfort and safety of patients with mobility challenges.
In-Facility Features
Our headquarters features wheelchair-accessible ramps, extra-wide doorways in all clinical wards, and tactile floor indicators for the visually impaired. Each floor is serviced by high-capacity, voice-announced elevators.
Assistive Services
We provide specialized support to ensure clear communication during clinical consultations.
- Sign Language Interpretation: Available upon request for deaf or hard-of-hearing patients during surgery briefings or checkups.
- Braille Documentation: Patient rights and medication instructions can be provided in Braille formats.
- Personalized Assistance: Our concierge staff is trained to assist patients with disabilities from the parking bay to the specialist's office.
Feedback & Contact
We are constantly refining our systems. If you encounter any barriers while using our website or visiting our facility, please let us know.
Email: accessibility@supremeHMS.com
Phone: +254 745 789 590 (Accessibility Desk)
Mailing Address: 6232 Gatanga TVC, Thika, Kiambu County, Kenya